Order and Shipping Policy

1. All sales are final, with no returns or exchanges.

2. Shipping

   1. Please allow 3 business days to process orders before shipping.
   2. All domestic orders will be shipped through UPS.
   3. International orders will be shipped through USPS or DHL.
   4. IW Ceramics currently ships to the following countries; Japan, South Korea, Belgium, Denmark, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Netherlands, Norway, Sweden, Switzerland, United Kingdom, Canada, Mexico.
   5. Not all products are available worldwide.
   6. If your country is not currently shipped to, please email (wrrright.info@gmail.com) for a shipping rate inquiry.
   7. Buyers are responsible for any customs and import taxes that may apply. IW Ceramics is not responsible for delays due to customs.
3. If your product is delivered broken, or if your order in not correct, you have 3 days from the delivery date to make a claim. Please email IW Ceramics with three photographs of the broken product. Item(s) cost and shipping cost will be reimbursed. Exchanges are not possible.
4. Please note sales are not final until you receive a shipping confirmation email.
5. IW Ceramics may void your order at any time.

Product Details

1. All ceramics are handmade on the potter's wheel by Ian Wright.
2. Slight variations in shape, color, or size are expected piece by piece.
3. All pieces are food and dishwasher-safe unless otherwise stated in the product description.
4. Hand washing is always recommended.
5. Pieces that are raw clay and unglazed are more susceptible to staining, please clean promptly after use.
6. Some potters state that stoneware is safe for oven use; I do not recommend my pieces to be used in the oven. Please avoid thermal shock with use.

User's Acknowledgment & Acceptance of Terms

• IW CERAMICS. ("Us" or "We") provides the IW CERAMICS site and various related services to you, the user, subject to your compliance with all the following terms and conditions. In addition, when using particular services or materials on this site, users shall be subject to any posted rules applicable to such services or materials that may contain terms and conditions in addition to those in these Terms of Use.
• IW CERAMICS may occasionally suspend its online service temporarily for technical reasons. You may still access the Contact section at all times.
• We expressly reserve the right to change these Terms of Use from time to time without notice to you.

Conduct On Site

Your use of the site is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site. You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the terms of use.

Third Party Sites & Information

This site may link you to other sites on the Internet or otherwise include references to information, documents, software, materials and/or services provided by other parties. These sites may contain information or material that some people may find inappropriate or offensive. These other sites and parties are not under our control, and you acknowledge that we are not responsible for the accuracy, copyright compliance, legality, decency, or any other aspect of the content of such sites, nor are we responsible for errors or omissions in any references to other parties or their products and services.

Intellectual Property Information

By accepting these Terms of Use, you acknowledge and agree that all content presented to you on this site, including text, graphics, logos, button icons, & photography is protected by copyrights, trademarks, service marks, or other proprietary rights and laws, and is the sole property of IW CERAMICS. You are only permitted to use the content as expressly authorized by us or the specific content provider. Except for a single copy made for personal use only, you may not copy, reproduce, modify, republish, upload, post, transmit, or distribute any documents or information from this site in any form or by any means without prior written permission from us. Nothing in these Terms of Use grants you any right to use any trademark, service mark, logo, and/or the name of IW CERAMICS.

Disclaimer of Warranties

All materials and services on this site are provided on an “as is” and “as available” basis without warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability or fitness for a particular purpose or the warranty of non-infringement. This site could include technical or other mistakes, inaccuracies or typographical errors. We may make changes to the materials and services at this site, including the prices and descriptions of any products listed, at any time, without notice. You understand and agree that temporary interruptions of the services available through this site may occur as normal events.

Privacy

IW CERAMICS respects our customers account information as private and confidential information and does not share this with outside parties. All orders placed through the SSL secure third party shopify.com and information collected is used solely for the purpose of shopping with our site.

International Customs & Duties Policy

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient, as we do not take responsibility for these costs and do not offer compensation to cover any of these charges. Unfortunately, we have no control over these charges and are not able to tell you what the costs may be, as customs polices and import duties differ from country to country.

Purchase for personal use only

You may purchase products only for personal use and not for resale.

Contact Information

wrrright.info@gmail.com